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About Flight Centre Travel Group

Beginning with a single double-decker bus in 1973, Flight Centre Travel Group has grown to epic proportions over the past 4 decades, and has transformed into a $19 billion dollar business consisting of more than 40 individual brands. Today, we are one of the world’s largest travel groups and can be found in 23 countries and employ more than 19,000 people globally.

Our purpose is to open up the world for those who want to see. For our people – future you! –  this means opening up your world by helping you develop professionally and personally. You’ll deliver amazing travel experiences for your customers and work closely with travel suppliers around the world to provide those amazing travel experiences.

We work hard, travel hard and party hard. We thrive in a performance driven environment, so hard work and awesome results are recognised with incentives, rewards and awards.

We want you to be successful and have a wonderful career with the Flight Centre Travel Group, so we place great time and care into investing in your training and professional development. As a Flight Centre Graduate  we arm you with all the tools, training programs, and leadership and career opportunities for you to take charge of your future. You can progress your career as fast as your hard work, results, ambition and ability allows.

Key Facts

Industry

Hospitality & Tourism
Retail
Sales & Marketing

Degrees/disciplines

Arts/Humanities/Social Sciences
Business/Commerce
Communications/Media
Hospitality/Tourism
Sales/Marketing

Position Locations

Australia Wide

PROGRAMS & DEADLINES

Apply now for our January 2019 intake. Applications close December 14, 2018.

Citizenship / Eligibility Requirements

Australian citizens and permanent residents only (including New Zealand citizens)

Additional Eligibility Information

Successful applicants will have completed a tertiary degree within the last three years, and hold a credit average or higher. We welcome interest from all disciplines.

FURTHER INFORMATION

For more information, please visit our website.

 

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Flight Centre Travel Group’s Retail Leadership Graduate Program is unlike any other on offer to University Graduates.

About the opportunity

Our 14 month graduate program allows future leaders to discover the business model of one of Australia’s greatest business success stories – Flight Centre Travel Group. With hands on experience working as a Travel Sales Consultant, on your path to leadership, you will learn, discover and contribute to our growing organisation. This is the opportunity that truly allows you to reach your full leadership and business expertise potential.

Amazing highlights of the program include:

  • Comprehensive training in sales, leadership and business management
  • Learn and develop within a dynamic team with full time, paid and on-the-job experience
  • Be mentored by experienced leaders who will work closely with you to achieve your career goals
  • Build your professional network by attending exclusive events with the industry’s most experienced leaders
  • Upon successful completion you will receive your Certificate III in Tourism
  • Apply now to commence in January 2019

Graduate bonuses:

  • Projects designed to help you develop your leadership skills and standout from the crowd
  • One of the best perks of working in the travel industry is the travel discounts, including flights, accommodation, tours, rail, cruise, and more
  • Feel better with free health & wellness consultations, discounted gym memberships and fitness challenges
  • Comprehensive financial planning advice and products through Moneywise Global
  • Additional educational, study and volunteer leave

“The best thing about the Graduate Program is the support that you receive from the inspiring leaders around you, who are constantly encouraging you to achieve your goals. I have been given so opportunities within the company to further my personal and professional growth; such as running business meetings, training sessions. The program has also provided me with opportunities to travel further to places such as America for Educational trips!”

Amy Swan – Student Flights Graduate Consultant

“For me the Graduate Program has been a wonderful foothold into a fantastic organisation. It has allowed me to network with senior leaders and gain an insight I would not have received otherwise. The support you also receive throughout the program is so reassuring. I came into this company with a strong vision for leadership, and for me to achieve this the Graduate Program was a perfect fit in excelling me to this stage”

Nicola Scurr – Flight Centre Graduate Consultant

“Ultimately, the graduate program has allowed me to develop into the professional I’ve always wanted to be. Getting regular access to awe-inspiring leaders, opportunities to push myself and recognition when I succeed, has inspired me to become a better leader and professional. Participating in this program is honestly the best thing I could have done to develop into the leader I want to be.”

Samantha Caisley – Student Flights Graduate Consultant

 

Eligibility

To enter the FCTG Retail Leadership Graduate Program, you will need to have completed a tertiary degree within the last three years, and hold a credit average or higher. We welcome interest from all disciplines.

You will also need to demonstrate a passion for business management, sales and leadership, along with a desire to deliver amazing travel experiences to your customers.

What does it take to succeed?

 

Got all of the above? Here’s the ‘extras’ we’re looking for that will really set you apart from the competition:

  • A genuine commitment of ownership of your success in the program and within FCTG
  • A desire to pursue professional development opportunities
  • Dedication to delivering outstanding customer service with great interpersonal skills
  • A love of travel and experience visiting a variety of overseas destinations
  • Drive, determination and a strong work ethic, as well as an ability to lead by example
  • Motivation to begin your leadership career in a retail sales role, involving a base plus commission remuneration structure
  • Evidence of continual achievement in your pursuits, such as sporting successes, academic wins or overcoming obstacles

 

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To enter the FCTG Retail Leadership Graduate Program, you will need to have completed a tertiary degree within the last three years, and hold a credit average or higher. We welcome interest from all disciplines.

You will also need to demonstrate a passion for business management, sales and leadership, along with a desire to deliver amazing travel experiences to your customers.

What does it take to succeed?

Got all of the above? Here’s the ‘extras’ we’re looking for that will really set you apart from the competition:

  • A genuine commitment of ownership of your success in the program and within FCTG
  • A desire to pursue professional development opportunities
  • Dedication to delivering outstanding customer service with great interpersonal skills
  • A love of travel and experience visiting a variety of overseas destinations
  • Drive, determination and a strong work ethic, as well as an ability to lead by example
  • Motivation to begin your leadership career in a retail sales role, involving a base plus commission remuneration structure
  • Evidence of continual achievement in your pursuits, such as sporting successes, academic wins or overcoming obstacles

“It is a lot of hard work. You have to be dedicated and passionate about travel but also leadership, because the Graduate Program will take you outside the business for training. Finding that balance between being in store to serve customers and make a profit for my own business, with having enough of a ‘buffer’ to leave and focus on training was a big challenge — but well worth it.”

Jayde Berry, 2013 Graduate

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Applications for Retail Leadership Graduate Program are now open for our 2019 intake. To apply, click the link below:

Recruitment process

Recruitment process

1. APPLY ONLINE

Start your online application.

When you apply, you will tell us about your:

  • Education
  • Employment history
  • Travel Experience
  • Personal achievements

Then, once you have uploaded your CV, hit submit!

2. VIDEO SUBMISSION

If you’re successful, we will invite you to complete a short video submission answering a few questions about yourself, and why you will excel on our graduate program.

3. PHONE INTERVIEW

Two to three business days later, you will receive a notification via email with the outcome of your application. If you’re successful, the next step will be to have a phone interview with a Flight Centre Travel Group recruiter.

The phone interview will be a short conversation to find out more about your experience and why you want to work with us. It’s also a chance for you to learn more about the role, salary and benefits.

4. PSYCHOMETRIC TEST ONLINE

The psychometric test can be completed at home, and usually takes an hour. The test is designed to assess your thinking styles and behavioural preferences in the workplace.

5. ASSESSMENT DAY

The Assessment Day involves role-plays, short assessments and behavioural interviews.

This is a two-way opportunity for us to assess you on your suitability for the role as well as for you to find out more about Flight Centre Travel Group, the role and our development pathways so that you can make an informed decision. We will ask for your professional references and do pre-employment checks at this stage.

6. JOB OFFER

If you’re successful, we will call you with a job offer within two to three business days of the Assessment Day.

Welcome aboard. Your career with Flight Centre Travel Group begins.

 

 

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As a participant in FCTG’s Retail Leadership Graduate Program you will have access to our senior Business Leaders and learn how to run your very own retail store capable of turning over in excess of $6 million, under the banner of one of the world’s most successful and well-recognised retail travel brands. From store leadership you will be on the right path to progress into an Area Leader or Nation Leader role across any of our profitable retail brands globally.

In terms of remuneration, during the program you will enjoy a base salary plus uncapped commissions on your sales, ensuring you are rewarded for your hard work.

As an employee of Flight Centre Travel Group, you can also take advantage of our world renowned benefits including:

  • Ongoing learning and professional development
  • Global mobility opportunities
  • Discounted travel
  • Additional leave for educational travel
  • Financial planning & discounted health insurance
  • Corporate health & wellbeing services

“I thought that being a Travel Consultant was going to be an exciting job – I mean who doesn’t want to plan people’s holidays? It’s something that’s exciting to sell. I was also attracted to working for such a global brand – everyone knows about Flight Centre – so I knew that there was always going to be opportunities within the company. I do love sales, it has its ups and downs but you get a rush from it!”

Laura Kennedy, 2013 Graduate

 

Anna Budd

Graduate Travel Consultant

University attended: Queensland University of Technology

Degree Qualification: Bachelor of Mass Communication

Year of graduation: 2016

Started Graduate Program at Flight Centre Travel Group: 2016

What is my job about?

My employer sells travel! Best job in the world right? I am a travel consultant and my responsibilities include organising and managing holidays for my clients and ensuring the store runs smoothly on a day to day basis. Can’t complain when my responsibilities also include travelling the world and eating all the food along the way!

On a day to day basis, I consult with many different kinds of people and book trips all around the world! I can manage up to 200 bookings at one time, handling all my own accounting and ensuring that my customers are happy. I also assist in the daily operation of the store including reconciliations, team activities and training meetings. Flight Centre is all about work hard, play hard, do that and you will be rewarded in the best way!

What is my background?

I love so many things about my job but just to name a few… I love the satisfaction you feel when a customer comes home from their trip and drops by to tell you how amazing it was and how you made it happen for them. That is super special. I also love when my hard work gets rewarded – like being flown to Berlin for our Global Gathering Conference! I love having the ability to be creative in my role by organising itineraries for people and coming up with awesome ideas to make their trip extra special. My favourite part about my day is when I get a great walk in enquiry and build an awesome itinerary from the ground up (I am normally super jealous by the end).

Use the resources you have! Don’t be afraid to use your tutor, that’s what you are paying them to do after all! Ask them loads of questions, spam the heck out of their inboxes. Go study in the library – you can find so many references in there (we all know how annoying it can be to find references…). Use fellow students to work together in finding the answers to some of the nearly impossible questions they can sometimes ask you. The university is your oyster, so crack it open and enjoy every part of it!

 

Emma Johnman

Assistant Team Leader at Flight Centre Queen St Mall

University attended: Queensland University of Technology (QUT)

Degree Qualification: Bachelor of International Business (QUT) with additional studies in foreign languages (UQ).

Year of graduation: December 2014

Started Graduate Program at Flight Centre Travel Group: January 2017

What is my job about?

As an Assistant Team Leader, my responsibilities are to support my Team Leader in developing our team of retail travel consultants and to ensure that together we are running a profitable business.

Any given day can be completely different from the previous, which is what makes it such an exciting role. Coming into Flight Centre Travel Group through the Graduate Program also means that I have quarterly projects, in addition to attending networking events which are great opportunities to connect with consultants around Australia. I’ve also been fortunate to be involved in a formalized mentorship program developed by Flight Centre Travel Group’s People & Culture department, Peopleworks. Through this program I connect with new employees from other retail sites to ensure that they’re getting the most out of their new career.

What is my background?

Upon graduating high school in 2010 I moved to Brisbane to commence my Business degree, majoring in International Business. To further compliment my degree, I also wanted to and expand my language abilities and study French and Spanish through the Brisbane Universities Language Alliance (BULA) and The University of Queensland. Upon graduating, I took on an internship through AIESEC Australia where I nominated to be placed in South America to better my Spanish. In addition to this experience, I had an amazing opportunity to live and work in Brazil, teaching English and challenging myself by learning Portuguese!

This experience opened my eyes more than I could have imagined and I learned more about life than any school could teach me. As my two years was coming to an end I decided to start thinking about graduate programs and where all this life experience could take me. The Flight Centre Graduate program definitely appealed to me, as it opened doors to a career in travel, which I’m very passionate about.

Could someone with a different background do my job?

Absolutely! One of the great things about the Flight Centre Graduate Program is that it is non-rotational and you don’t just work with graduates, you work with people of varying backgrounds and experience. The most important skill to have in this job is an open mind, because you need to be adaptable, understanding, creative, and problem solver. Flight Centre offer lots of ongoing training opportunities so it’s really up to you to take hold of those training opportunities to better yourself professionally and to take on any role within the retail space.

What’s the coolest thing about my job?

The best part of my job is the culture that the senior leadership at Flight Centre Travel Group have created because it makes it fun to be a part of and makes doing all the hard work worth it. The benefit of the graduate program is that the program organisers also encourage you to follow your areas of interest and they facilitate introductions to get you to your dream position within the company.

I also love that I get to work in what we call a multi-team environment so I work alongside 4 other retail teams and this is such a good opportunity to work with various personalities and people of different backgrounds and with different goals. This is important to me as it allows me to develop my adaptability, patience and understand different methods of thinking and approaching business strategy. My retail environment is like this because we are located in a high volume enquiry region (Brisbane CBD) and with extended working hours.

3 pieces of advice for myself when I was a student. . .

  1. Don’t ever let a casual job or part time role that you do to support yourself while studying take precedence over attending lectures or tutorials. You pay a lot for your degree and that should be your focus.
  2. Run your own race; don’t get too caught up if a colleague knows exactly what they want in their career or life and you aren’t sure what you want just yet.
  3. Get involved! It was one of my favourite components of my university experience. Joining extra curricular activities and clubs looks great on your CV and it’s also an amazing way to make friends!